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FAQ's about the current COVID 19 regulations:

Of course, we too are already thinking about the coming winter and want to protect our guests, our employees and ourselves as much as possible and offer the safest possible accommodation. Therefore we have implemented a journey of measures in the house and could already experience the summer without any problems.

So that our guests can also plan safely and do not have to worry about "what if", we have summarized the most important questions here once again:

What if we cannot travel when the borders are closed again?

We have created the following addendum to the cancellation policy regarding COVID 19:

In case of border closures or if a trip is not possible due to official orders, we cancel free of charge until the day of arrival.

What if someone in the family falls ill with Covid (just before or during the vacation period)?

For cancellations due to COVID 19 illness, symptoms, quarantine, increasing number of cases or similar, we can not offer a free cancellation, for these cases please make sure to take out a travel cancellation insurance, which will cover such cases if necessary.


TRAVEL CANCELLATION INSURANCE

TERMS AND CONDITIONS AND CANCELLATION POLICY

How does the ski operation work?

Details can be found on the website of Almenwelt Lofer:

SKIALM LOFER

How does the catering (buffets) work?

We have arranged our buffet in such a way that only one family/group at a time has access. Before entering the buffet your hands have to be disinfected with the set up disinfection.

Are there any other special rules?

We adhere to the current regulations, which can change continuously. At present the following applies:

In order to ensure your and our continued health, we would like to ask you to adhere to the COVID-19 guidelines of the Austrian Federal Government during your entire stay with us.

(Status: September 14, 2020)

  • In generally accessible indoor areas, we ask you to wear a mouth-and-nose protection and to keep the safety distance of 1 m to guests who do not belong to your visitor group as much as possible.
  • The consumption of food and beverages in indoor areas is only allowed at seats.
  • Wearing the mouth and nose protector is obligatory for transportation in ski buses, cable cars and chair lifts. Multifunctional towels, ski masks, bandanas, buffs or hose scarves are considered MNS.
  • Regular washing and disinfecting of the hands
  • Sneeze & cough into the crook of your arm
  • Do not shake hands when greeting
  • If you suspect an infection, please stay at home or in your accommodation and call the health care number 1450 for further information.

If you have any further questions, we will be happy to answer them by mail or update this FAQ page.

Contact

Holiday Hotel Martinerhof
St. Martin bei Lofer Nr. 59
A-5092 St. Martin bei Lofer

Phone: +43 6588 8504
Fax: +43 6588 8504-7
Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

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